Your privacy is very important to us, we at Luz Holidays follow these 4 fundamental principles:
- We ask for strictly enough personal information to provide our services.
- We store personal information only as long as there is a reason to keep it.
- We aim to make it simple for you to know and request such information.
- We aim for full transparency on what information we gather as a whole.
Information You Provide to Us
Availability and Booking : You will have to provide us with some personal information, like name, e-mail, telephone number, dates, number of people, so we can process the availability of the properties we manage for a future booking of a holiday accommodation as well as for added services.
Communications with Us : You may provide us personal information when you phone or send as a e-mail, information like name, e-mail, telephone number, number of people, dates, this information is essential for us to provide you our services.
Extended Personal Information : On booking we might request additional information like flight dates, passport numbers, etc. These might be necessary to provide you with a Taxi or Car Rental Service, as well as lawful obligations for instance with the Portuguese Emigration Office.
Information We Collect Automatically
By making use of our services we collect a set of information automatically.
Statistic Information : Like most online services we collect a standard set of information regarding our visitors, from what browsers they are using, mobile devices, IP address, language preference, referring site. All this information is collected and compiled into statistical information, we don’t cross this information with any additional personal information.
Server Information : This is the information from the servers that provide the services, this is a subset of the statistical information, mostly IP address, location and connections to the server. These are used to check security and performance issues.
Location Information : We may determine your location by using your IP address, we do this solely for language and performance operations.
How We Use the Information
To Provide our Services : We only ask strictly the information we require to provide our services.
To Further Improve our Services : Information is used in the aggregate with very little personalized information to see how we can improve our services.
To Monitor Trends and Protect the Security of our Clients and Services : Some information is used to see how and where clients are using our services and or detect possible attempts to access parts of our systems.
To Personalize your Experience : To provide the best experience you can have both online using our services as well as offline when you book a holiday with us or use our property management services.
How we Share your Information
We do not sell your private information!
We might share your information if that is strictly necessary for the service that you requested:
With Third Parties : By booking a taxi, rental or any additional service that we personally don’t provide we will disclose strictly the necessary information to complete this service. Also we require these Third Parties to agree with our privacy commitments regarding the use of this information.
As Required By Law : We may disclose some information if required by law, court order or government request, we will do so always in good faith and with full disclosure. Example: SEF (Portuguese Emigration Office) sometimes requests us to provide additional information regarding our guests.
With your Consent : We may share and disclose personal information with your consent and or direction. Example : You need to talk with a plumber or need to book a venue we will disclose your name, e-mail or telephone number so as this service personnel can get in touch with you.
While there is no 100% guarantee regarding security we will always strive to protect your information from unauthorized access, use, alteration or destruction and we take several measures to do so.
You have several choices regarding your information.
Limit Information Provided : You can limit or refuse to send the information we request, although that might impair our ability to provide some or all of our services.
Opt-Out of Electronic Communications : You can always visit our office and or call us by telephone, in this way your communications will not be store online.
Set Your Browser to Reject Cookies : You can go to the options on your browser and set it to reject cookies, although that might impair our ability to provide some or all of our services.
Remove , Retrieve or Modify your Information : Contact us through our normal channels (by visiting our office, telephone, e-mail or website), our contact page is here, as per our guidelines we will retrieve and provide you with a copy of your personal information in digital form, as well if you have a need to modify it (new e-mail, telephone, etc) just make a request to the office, or to delete any or all information if we have no service or law related restrictions on doing so.
Location and Storage of Information : The servers and systems that run our services are located in the European Union and Portugal as such when you provide us with information you are giving consent on this information being stored inside the European Union and Portugal, which may have rights and protections that are different from those in your Home Country.
Information Breach Disclosure : If we have any information breach we will make efforts to immediately notify any and all the owners of such information of the unauthorized disclosure of information.
May, 12, 2018 : Cleared the language and added additional information on cookies.